Shipping

Free delivery, every order

Nothing. Standard delivery to any address in the contiguous United States is free, whatever the order size, and checkout never adds a shipping charge.

Delivery area

Parcels go to addresses in the contiguous United States. Destinations beyond the United States are not served.

A quick look at the address before you pay saves a lot of trouble. If you notice a mistake afterwards, email support@solsticesunsports.com straight away with your order number. While the order is still with us we can correct it; after the carrier collects it, the address is fixed.

Leaving our warehouse

We pack and hand off every order within 2 business days. We count Monday through Friday as business days and skip U.S. public holidays, so a Saturday, Sunday or holiday order is picked up the following working day.

If an item is held up and your order cannot leave within 2 business days, we will email you before it is due to ship and give you the choice of waiting or cancelling for a full refund to the original payment method.

Delivery times

Once it leaves the warehouse, your order travels by USPS or UPS and arrives in 3 to 7 business days. From the day you order, that usually means 5 to 9 business days in all. Which carrier takes a parcel depends on how big it is and where it is headed.

Delivery times are estimates from the carrier, not promised dates. Storms, the holiday rush and rural routes sometimes stretch them by a day or two.

Tracking your order

When your order ships, we email a shipping confirmation to the address you used at checkout. It names the carrier and includes a tracking number you can follow on the carrier's website.

Larger orders can ship in more than one box. Each box then has its own tracking number, and the boxes may arrive on different days.

If the confirmation has not arrived within 2 business days of your order, check your spam or promotions folder, then email support@solsticesunsports.com with your order number.

Something broken or short

Please open your order soon after it arrives and check it against your order confirmation. If something is damaged, missing or not what you ordered, email support@solsticesunsports.com within 30 days of delivery with:

• your order number,
• a short description of the problem,
• photos of the item and of the box it came in, if something is damaged.

Hold on to the box and packing until you hear from us. We will explain what happens from there before you send anything back.

Late or lost packages

If tracking has not moved for several business days, or your order has not arrived 9 business days after you placed it, email support@solsticesunsports.com with your order number. We will ask USPS or UPS to look into it and let you know what they find.

If tracking shows the package as delivered but you cannot find it, check around the property and with neighbours first, then write to us. We will work through it with the carrier.

Returning gear

You have 30 days from delivery to request a return of unused items in the original packaging. Our returns page walks through the steps, what we can take back and when the money comes back to you.