Returns and refunds

Return window

You have 30 days from delivery to ask, counted from the delivered date in your carrier's tracking. What counts is the date of your email, not the date the parcel reaches us, so write first and post it once we have answered.

What can come back

Gear comes back when it is unused and in the original packaging. That means it has not been:

• put together, pitched, worn outdoors or taken on a workout, a run or a night out,
• marked, scuffed, damaged or left with an odour,
• separated from its box or bag, or from any part, strap, pouch or instruction sheet that shipped with it.

A kit counts as one item: send it back with every piece, unused and in its original packaging, for a refund of the kit price.

We look over every parcel on arrival. If something is used, damaged or missing a part, we email you before doing anything else and set out the options, which can include posting it back to you.

How to send gear back

1. Write to support@solsticesunsports.com inside 30 days of delivery with your order number and what is coming back (a reason helps but is optional). Our answer carries an authorization number and our return address.
2. Put the gear in its own packaging, then in a sturdy shipping carton, and mark the authorization number on that carton rather than on the product box.
3. Hand it to a carrier and hold on to the receipt and tracking number until the money is back with you.

A parcel that turns up with no authorization number is slow to match to its order, so please wait for our reply before posting.

Return postage

Return postage is on the customer and is not refunded. Pick a service with tracking: the parcel is yours to look after until it reaches us, and the tracking number is the easiest proof of where it is.

Refunds and swaps

Once the parcel is with us and has been checked, the money for what came back (for a kit, the kit price) goes to the original payment method within 5 business days of arrival, and we email you when it is on its way.

It can only go back to that same card: never to another card, and never as credit or cash. How soon it appears on your statement after that is up to your card issuer.

We do not swap one item for another. If you would rather have a different size, color or product, send the first one back as above and place a new order for the replacement, which is its own one-time purchase and ships the usual way.

Damaged or wrong items

If a parcel opens onto something broken, or onto gear you did not order, email support@solsticesunsports.com inside 30 days of delivery and before posting anything back. Add the order number and some pictures of what arrived, and we will set out the next step. Our shipping page has more on this.

Changing or cancelling an order

Orders are one-time purchases. Email support@solsticesunsports.com with the order number straight away if you want to stop one. Before it leaves the warehouse, we call it off and the money goes back to the original payment method. After it has left, let it arrive and send it back through the steps on this page.